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    MuleSoft Makes Accessing External Data from Salesforce Simpler

    MuleSoft, an arm of Salesforce focused on data integration, last week unveiled a tool that promises to make it...
    Applications

    Survey: CRMs Can Hinder as Much as Help

    Members of sales and finance teams in the last year have been understandably tracking data as it is entered...
    Applications

    ServiceNow Plays Starring Role in Dream for Microsoft Teams

    ServiceNow and Microsoft have expanded their joint efforts to make Microsoft Teams the primary mechanism for end users to engage with...
    Applications

    MetaCX Brings Customer Experience Management to the Fore

    One impact of COVID-19 pandemic that is not widely appreciated is the increased focus on customer experience management. Organizations...
    Applications

    Open Source Platforms Vie with IT Vendors for Management...

    The perennial battle between IT vendors that invest in proprietary software and open source advocates  is starting to play...
    Applications

    What is ERP (Enterprise Resource Planning)?

    If you deal with the financial side of a business, you know how difficult it can be to get...
    Applications

    AI to Become Mainstream in 2021

    One of the major downstream impacts for better or worse of the COVID-19 pandemic is the rate at which...
    Applications

    Cisco and the Critical Rebirth of HR

    I have been fascinated with HR since it was called Manpower Management and focused on employee enrichment and advancement....

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